Legal
Privacy Policy
Your privacy matters to us. Learn how Blinds Depot collects, uses, stores and protects your personal information when you use our website or enquire about our products and services.
Overview
Privacy Policy
Blinds Depot respects your privacy and is committed to protecting any personal information you share with us. Whether you contact us through our website, WhatsApp, email, telephone or during a home consultation, we'll always handle your information responsibly, securely and in accordance with applicable data protection laws.
At Blinds Depot, we only collect information that helps us provide our services, prepare quotations, arrange appointments, complete installations and deliver ongoing customer support. We never collect more information than necessary and we never sell your personal information to third parties.
This Privacy Policy explains what information we collect, how it's used, how it's protected and the choices available to you. By using our website or contacting Blinds Depot, you agree to the practices outlined within this policy.
Privacy At A Glance
Your information stays secure
We never sell your data
Used only for legitimate business purposes
Stored only as long as necessary
You remain in control of your information
Information We Collect
Contact Information
When you contact us we may collect your name, telephone number, email address and property location to respond to your enquiry.
Property Information
We may record property addresses, window measurements, photographs and installation notes relating to your project.
Website Usage Data
Our website may collect anonymous information such as pages visited, browser type and device information to improve website performance.
Customer Communications
Emails, WhatsApp messages and records of telephone conversations may be retained where reasonably necessary to manage enquiries, quotations, installations and aftercare. Providing accurate customer service.
How We Use Your Information
Prepare Quotations
To create accurate estimates for your project.
Arrange Appointments
Scheduling consultations and installations.
Customer Support
Responding to enquiries before and after installation.
Improve Our Service
Helping us improve products and customer experience.
Legal Compliance
Meeting applicable legal and regulatory obligations.
Marketing Preferences
We only send marketing communications where you've chosen to receive them, and you can opt out at any time.
How We Protect Your Information
Our customers trust us with information about their homes and businesses, and we take that responsibility seriously.
We use appropriate administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to customer information is limited to those who require it for legitimate business purposes.
While no online system can ever guarantee absolute security, we continually review our processes to help ensure customer information remains protected.
We also work with reputable software providers and service partners that apply appropriate security standards for storing customer information.
Sharing Your Information
Manufacturing Partners
Where necessary, limited information may be shared with manufacturers to fulfil your order.
Installation Teams
Relevant project information may be shared with our installation team to complete your project safely and accurately.
Legal Requirements
Information may be disclosed where required by law or regulatory authorities.
Cookies
Our website uses cookies and similar technologies to help provide a better browsing experience, improve website functionality and understand how visitors interact with our content. These technologies allow us to analyse website performance, remember your preferences and identify opportunities to improve the overall user experience.
We may use trusted analytics services, such as Google Analytics, to collect anonymous information about website traffic and visitor behaviour. This information helps us understand which pages are most useful, how our website is performing and where improvements can be made.
From time to time, we may also use cookies from trusted third-party services to measure the effectiveness of our marketing and advertising campaigns. These cookies do not provide us with access to sensitive personal information and are used solely to help improve the relevance and performance of our communications.
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of some areas of our website.
Your Rights
Request Your Information
Ask what personal information we hold.
Correct Your Information
Request updates to inaccurate information.
Request Data Deletion
Where legally possible, request deletion of your personal information.
FAQs
Common questions
No. Blinds Depot never sells customer information to third parties.
We only retain personal information for as long as reasonably necessary to provide our services, meet legal obligations or support warranty and aftercare requirements. When information is no longer required, it is securely deleted or anonymised where appropriate.
Yes. We retain project information where necessary to support manufacturing, warranty claims and future aftercare.
Only if you've chosen to receive marketing communications. You can unsubscribe at any time.
No. We do not store payment card details through our website. Where payments are processed through third-party providers, their own privacy and security policies will also apply.
Yes. You may contact us to request details of the personal information we hold.
Simply contact Blinds Depot by telephone, email or via our Contact page and we'll be happy to help.
Questions About Your Privacy?
If you'd like more information about how we collect, use or protect your personal information, our team will be happy to help. Simply get in touch and we'll answer any questions you may have.