Legal
Terms & Conditions
These Terms & Conditions explain how Blinds Depot supplies made-to-measure blinds, curtains, shutters, flyscreens and motorised window coverings throughout Abu Dhabi. They outline how quotations, orders, payments, installations, warranties and aftercare are managed to ensure a transparent experience for every customer.
Overview
Terms & Conditions
These Terms & Conditions explain how Blinds Depot supplies products and services, helping to ensure every project is completed professionally, efficiently and with clear expectations for both our customers and our team. They are designed to provide transparency throughout every stage of your project, from quotation through to installation and aftercare.
By accepting a quotation, making a deposit, approving an order by email or WhatsApp, or allowing manufacture or installation to proceed, you confirm your acceptance of these Terms & Conditions unless otherwise agreed in writing by Blinds Depot.
These Terms apply to all residential and commercial customers purchasing products or services from Blinds Depot anywhere within Abu Dhabi. They should be read alongside our Privacy Policy and Warranty Policy, both of which are available on our website.
For the complete contractual Terms & Conditions, including governing law and warranty provisions, please contact our team and we will send them to you.
These website Terms & Conditions are intended as a customer-friendly summary of the terms we supply under.
Before Your Order is Confirmed
Quotations
Every quotation is prepared specifically for your project and remains valid for 30 days unless otherwise stated. Prices may be revised after this period if supplier costs or product availability change.
Site Surveys
Where we carry out a site survey, measurements are taken using professional equipment and reasonable care. Our recommendations are based upon the information available during the survey.
Customer Measurements
Where measurements or specifications are supplied by the customer, responsibility for their accuracy remains with the customer. Please carefully check sizes, colours, fabrics, control positions and product selections before confirming your order.
Order Confirmation
An order becomes binding once a quotation has been accepted, a deposit has been received, manufacture has commenced or installation has been scheduled.
How Orders Work
Made To Measure
Every blind, curtain, shutter and flyscreen is manufactured specifically for your property.
50% Deposit
A 50% deposit is required before manufacture or procurement begins.
Production Begins
Once production starts, products are manufactured specifically for your order and changes may no longer be possible.
Variations
Changes requested after order confirmation may require revised pricing, extended lead times or additional charges.
Delivery
Estimated lead times are provided in good faith but may vary due to manufacturing, shipping, supplier schedules, customs clearance, public holidays or circumstances beyond our reasonable control.
Professional Installation
Products are installed by experienced installers using appropriate fixing methods for your property.
Payment Terms
A 50% deposit is required to confirm every residential order unless otherwise agreed in writing. The remaining 50% balance becomes payable immediately upon satisfactory completion of the installation. Where the customer is not present during installation, the balance becomes payable immediately following notification that the installation has been completed.
Commercial projects may follow separate payment schedules where agreed in writing before the order is accepted.
If payment remains outstanding for more than five (5) calendar days after the agreed due date, Blinds Depot reserves the right, at the Company's reasonable discretion, to apply an administration charge of up to AED 250 to help recover the reasonable costs associated with overdue account administration.
Should an agreed installation appointment be cancelled or postponed by the customer on the scheduled installation day, Blinds Depot may, at the Company's reasonable discretion, apply a failed installation visit charge of up to AED 350 to cover labour, transport and scheduling costs.
These charges will only be applied where considered reasonable and appropriate based on the individual circumstances.
Ownership of all supplied products remains with Blinds Depot until payment has been received in full.
Installation & Site Readiness
Customer Responsibilities
Please ensure your property is ready for installation before our team arrives. Decorating, ceiling works, flooring and other construction should be completed where they could affect the installation.
Property Access
Safe, unobstructed access must be available throughout the installation. An authorised person should be present to provide access and approve the completed installation.
Building Permissions
Where applicable, customers are responsible for obtaining any required building management approvals, work permits or landlord permissions before installation. Delays resulting from missing approvals may require a further appointment.
Utilities
For motorised products, a suitable power supply must be available where required. Delays caused by unavailable power or unfinished electrical works may require the installation to be rescheduled.
Warranty & Aftercare
12 Month Warranty
Manufacturing defects and installation workmanship are covered for twelve months.
Trusted Manufacturers
We work with carefully selected suppliers and trusted manufacturers to ensure reliable long-term performance.
Repairs & Servicing
Many products can be repaired or serviced after the warranty period through our Repairs & Maintenance service.
Manufacturer Warranties
Some products, including certain motorised systems, may include longer manufacturer warranties where applicable.
Expert Support
Our team remains available to answer questions and provide advice long after installation.
Genuine Aftercare
Our relationship with customers doesn't end once installation is complete.
Cancellations & Refunds
Every product supplied by Blinds Depot is manufactured specifically for each customer's order.
For this reason:
• Orders may normally only be amended before manufacture begins.
• Once manufacture or procurement has commenced, cancellations cannot normally be accepted.
• Deposits become non-refundable once production has started.
• Products cannot be returned or exchanged simply because of a change of mind, incorrect customer selections or changes to interior décor after manufacture has commenced.
Nothing within these Terms affects any statutory rights available under applicable UAE law.
FAQs
Common questions
Orders may usually only be cancelled before manufacture begins. Because our products are made to measure, cancellations after production has started cannot normally be accepted.
A 50% deposit secures your order and allows manufacture to begin. The remaining 50% is payable immediately following successful installation unless alternative terms have been agreed in writing.
Yes. Every product is manufactured specifically for your windows using the measurements and specifications confirmed with your order.
Where customers provide their own measurements or specifications, responsibility for their accuracy remains with the customer. We therefore recommend using our professional measuring service wherever possible.
Yes. Small variations in colour, texture, grain and finish may occur due to manufacturing batches, natural materials and lighting conditions.
Please let us know as soon as possible. We'll always do our best to accommodate changes where possible. However, same-day postponements or cancelled installation visits may incur an additional charge to cover labour and travel costs, at the Manager's discretion.
Most products supplied and professionally installed by Blinds Depot include a 12-month warranty covering manufacturing defects and installation workmanship. Some motorised systems may benefit from longer manufacturer warranties.
Need Clarification Before Ordering?
We want every customer to feel confident before placing an order. If you'd like clarification on our quotations, payment terms, warranties or installation process, simply get in touch and we'll be happy to help.